After booking my 80-year-old grandmother on a flight from Florida
to Nevada, I called the airline to go over her special needs. The
representative listened patiently as I requested a wheelchair and
an attendant for my mother because of her arthritis and impaired
vision to the point of near blindness.

My apprehension lightened a bit when the woman assured me that
everything would be taken care of. I thanked her profusely. "Oh,
you're welcome," she replied. I was about to hang up when she
cheerfully asked, ... "And will your grandmother need a rental
car?"